O2 Settings and Info



SIM Swap

Setting up Voicemail 901

Call Diverts

Find your IMEI

Lost or Stolen

APNs - iPhone / Android

02 Transfer of Ownership / PAC

PUK Code

Unlock your Device

SIM Swap

To activate a new SIM card please email Mobiles@tauruscc.co.uk, confirming the mobile number and new SIM card number you would like to activate. 

Once processed this can take between 2-24 hours to complete. 

Setting up Voicemail 901

Voicemail 901 answers any calls you miss and lets you know when you have anew messages.

It’s available to all O2 customers and is ready to go on all new O2 phones. If it’s switched off, you can turn it on by calling 1750 for free from your mobile. To turn off voicemail, call 1760 from your mobile.

It’s important to set up a pin on your voicemail to keep your messages secure.

Call Diverts

To activate a divert on your number dial:

**21*the number you wish to divert to#

To remove a divert dial ##21#

You can also check the status of a divert by dialing *#21#

Find your IMEI

You can find your devices IMEI number by dialling *#06#.  This is also usually available within the device settings.

Lost or Stolen

If your device has been lost or stolen please contact us immediately on 01392 202000 and we will apply a bar to both your SIM and handset.

Please let us know if you locate your handset and we can then remove the bars for you.

O2 Transfer of Ownership / PAC

If you are looking to move one of your numbers away there are two options available;

 If you would like to retain the number on an O2 consumer account then you will need to setup a new Pay Monthly account via the O2 website, www.o2.co.uk.   As long as this has been correctly setup on the O2 website there will be no termination charge for moving the number.

 The user will be sent a confirmation letter/email containing their new ‘temporary’ number and will need to confirm this to us, along with the name and billing address on the account.

 We can then request for O2 to perform a ‘Transfer of Ownership’ and their number will be moved across to the consumer account, replacing the ‘temporary number’.

 O2’s SLA is 10 working days to complete the transfer.  In this time the user can continue to use their existing SIM card and will see no drop in service. 

 If a user would like to retain their number but move to an alternative supply, then they will require a PAC code and there may be a termination charge for porting the number. 

Please contact us at Mobiles@tauruscc.co.uk and we will be able to provide you with the PAC code and an estimate of any termination charges.

PUK Code

Most phones have the option of setting a pin code to the SIM.  If you enter this pin wrong to many times your pin will be blocked and you won’t be able to use it until you enter a PUK (Personal Unblocking Key) code. 

 If you are prompted for a PUK code please contact us and we can obtain this from the network on your behalf.

Unlock your Device

When requesting a device to be unlocked with the network we will require the make, model and IMEI number of the handset, along with the last number on your account it was used with.

Please note, we are only able to request devices to be unlocked when the account is manged by Taurus directly.

Other Networks

EE Settings

Vodafone Settings

Talk to one of our mobile specialists today

For full policy details contact our mobiles team onFor full policy details contact our mobiles team on

01392 202000

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Taurus Clearer Communication
Orchard Court
Heron Road

Tel: 01392 202000


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