Get more from your phone system
For all the talk of today's unified communications - including everything from text messages to email and web sites - the good old telephone systems remains an indispensible business tool. In fact, used properly, your telephone system is one of your business' greatest assets.
The question is - are you getting the most out of telephone systems? Why not make sure, with a Taurus consultation. Our experienced Account Managers can help you improve call handling, which will impress clients and deliver efficiency gains.
When the time comes to look at refreshing your voice infrastructure what are the choices? At Taurus we consult with you first and create a bespoke solution: there is no one system fits all.
For example, if you have a business standard Local Area Network (LAN) and a highly populated data wiring scheme (CAT5/6) then Voice over Internet Protocol (VOIP) might be the solution for you.
Both Avaya and LG/Nortel have excellent systems which effectively add all the latest applications to your existing LAN via a telephony server. The advantages are numerous; unified communications bring together your desktop e-mail, address book, and customer database onto one platform.
This allows you to ‘pop' the details from your server on the PC screen, dial from the screen, twin with mobiles, and have home workers or ‘road warriors' linked seamlessly to the office via the internet. Networking between offices is supported via the internet or existing data links. Along with a vast range of handsets to suit your requirements, VOIP based systems are the future for companies with heavy call content.
Pure VOIP based systems are not suitable for everyone. If you have a lot of basic extensions, or a lack of CAT5 data wiring where extensions exist, then a hybrid version from Avaya or LG/Nortel might be best. A mixture of both technologies can give you all the benefits for key personnel without the cost of rewiring the whole site. The system is stand-alone and will interface to your database directly. This excludes the requirement to attach to your LAN, therefore well placed for the less data intensive sites.
The main driver in both technologies is to improve the handling of calls, and impress your clients with the efficient way they are treated when communicating with your company. Most important are the savings in time and labour, so why not give Taurus a ring and make an appointment for a consultation with one of our experienced Account Managers. They will give best advice on how a new system might change the way you work and improve productivity.
